Residents’ Top 5 Complaints About Nursing Homes: #2

Posted by Dr. El - August 10, 2010 - Communication, Customer service, Resident care - 5 Comments

Complaint #2: The Food

Where is the Emeril of nursing home food? It’s time to kick things up a notch. There’s a huge opportunity for improvement in the quality, number of choices, and presentation of the food in nursing homes, and to affect the satisfaction of the residents with their meals.

A good start is to increase the food rotation schedule to at least a four week rotation. Residents also appreciate having their hot food hot and their cold food cold. Restaurant-style service, where residents are offered options while sitting at their table, is as popular as the flowers decorating said tables.

I’ve heard of facilities stimulating appetites by filling the dining rooms with the aroma of fresh-baked bread. What other meal-enhancing ideas are out there?

[Second post in a biweekly series. Here is Post #1]