Nursing Home Bathing Transformed: Dr. El in Long-Term Living magazine

Posted by Dr. El - October 21, 2011 - Customer service, Resident care - 6 Comments

Check out my article in Long-Term Living Magazine this month: Resident Bathing Transformed: From Endurable to Enjoyable. Interestingly, the perspectives of the residents and staff members I interviewed about showers in the nursing home corresponded with research on providing good customer service. Click on the link, or paste this into your browser — http://tinyurl.com/5u757n2 — to read about the inexpensive and easy to implement suggestions for improvement.