Category: Engaging with families

Promote your connections

Posted by Dr. El - June 22, 2017 - Business Strategies, Communication, Engaging with families, Inspiration, McKnight's Long-Term Care News, Something Good About Nursing Homes

Here’s my latest article on McKnight’s Long-Term Care News: Promote your connections  One of the things that most brightens my workday is when I see long-term care residents hanging out together. In particular, I’ve noticed two ladies who attend activities in tandem wearing dresses with hats and costume jewelry, a threesome of confused residents who […]

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Insights on family-friendly care from Dr. El — the daughter of a new resident

Posted by Dr. El - April 26, 2017 - Business Strategies, Customer service, Engaging with families, McKnight's Long-Term Care News, Personal Reflections

Here’s my latest article on McKnight’s Long-Term Care News: Insights on family-friendly care from Dr. El — the daughter of a new resident Due to a series of unfortunate events, both of my previously independent parents were recently injured over the course of five weeks. In the past, I’d been the granddaughter, the niece and […]

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A ‘novel-la’ way to educate families about dementia

Posted by Dr. El - January 19, 2017 - Dementia, Engaging with families, McKnight's Long-Term Care News

Here’s my latest article on McKnight’s Long-Term Care News: A ‘novel-la’ way to educate families about dementia As I’ve mentioned in past columns, delivering high quality care for residents and their families means accepting our role not only as care providers but also as educators throughout the process. This often involves teaching family members about […]

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Enhancing the value of LTC by making family visits more rewarding

Posted by Dr. El - December 22, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Tips for gifts, visits

Here’s my latest article on McKnight’s Long-Term Care News: Enhancing the value of LTC by making family visits more rewarding In his Dec. 6 McKnight’s Senior Living column, Editorial Director John O’Connor reported on a senior living center in Jiangsu province in China that offers cash rewards to people who visit their loved ones. Ten […]

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Free Gift! Holiday Savings! New LTC resources from some of the best

Posted by Dr. El - December 7, 2016 - Books/media of note, Bullying/Senior bullying, Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Customer service, Dementia, Engaging with families, McKnight's Long-Term Care News https://www.amazon.com/Savvy-Residents-Guide-Everything-Nursing-ebook/dp/B009Q38X8I/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1480881355&sr=1-1

The Savvy Resident’s Guide can help set reasonable expectations for your new residents and families, leading them to view their stays in a more favorable light. To see how, download a FREE Kindle version between December 7-9th and take advantage of Holidays Savings of 20% off bulk orders of 25 or more copies through Friday, December […]

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Racism and LTC

Posted by Dr. El - July 19, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: Racism and LTC A friend of mine called me this week, upset about the racial tension making headlines in the news. We discussed what we could do as individuals to improve the situation. “I called a friend of mine of a different race,” she said. “I […]

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Are Families Ready For The Death And Dying Conversation?

Posted by Dr. El - April 5, 2016 - Communication, End of life, Engaging with families

Aging advocate Carol Marak interviewed a group of eldercare experts (including me) regarding their experiences discussing death and dying with elders and their families. Her Huffington Post piece on the topic, excerpted below, suggests that yes, families — and many healthcare providers — are ready to have these important and necessary conversations. Are Families Ready […]

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Planning for the Holidays

Posted by Dr. El - November 20, 2015 - Communication, Engaging with families, For Families, Tips for gifts, visits, Videos

With the start of the holiday season, it’s time for this perennial post from Dr. El:   ‘Twas the Week Before Christmas… And 83-year old Albertha assured me her family was planning to take her home for the holidays. “Have you talked to them about it? Have they called the social worker to arrange a […]

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7 powerful ways to deliver family-centered care

Posted by Dr. El - September 15, 2015 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Resident/Family councils

Here’s my latest article on McKnight’s Long-Term Care News: 7 powerful ways to deliver family-centered care When families seek mental health treatment, it’s often because of a “problem child.” Family therapists consider this person to be the “identified patient” and recognize that the troubled individual is part of a family unit whose members all benefit […]

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The high cost of rudeness

Posted by Dr. El - September 2, 2015 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News

Here’s my latest article on McKnight’s Long-Term Care News: The high cost of rudeness A study about rudeness in the medical journal Pediatrics got me thinking about the possible effects of rudeness in long-term care. In “The Impact of Rudeness on Medical Team Performance: A Randomized Trial,” teams were subjected to rude comments by a […]

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