Category: Communication

Racism and LTC

Posted by Dr. El - July 19, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: Racism and LTC A friend of mine called me this week, upset about the racial tension making headlines in the news. We discussed what we could do as individuals to improve the situation. “I called a friend of mine of a different race,” she said. “I […]

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Super-utilizers: LTC has them too

Posted by Dr. El - July 7, 2016 - Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Communication, McKnight's Long-Term Care News, Resident care

Here’s my latest article on McKnight’s Long-Term Care News: Super-utilizers: LTC has them too I was flying home after visiting some family elders last week (a story itself perhaps for another time) when I happened upon a Kaiser Health News article about “super-utilizers” of emergency room services. Research on Medi-Cal, California’s state health insurance for […]

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Full code: Discussing advance directives

Posted by Dr. El - June 8, 2016 - Communication, Customer service, End of life, McKnight's Long-Term Care News, Resident care

Here’s my latest article on McKnight’s Long-Term Care News: Full code: Discussing advance directives Assistance in creating a “good death” is a fundamental task of any organization working with elders and may be addressed by a number of team members singly or in combination. Since these discussions are often easier said than done, I thought […]

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Are Families Ready For The Death And Dying Conversation?

Posted by Dr. El - April 5, 2016 - Communication, End of life, Engaging with families

Aging advocate Carol Marak interviewed a group of eldercare experts (including me) regarding their experiences discussing death and dying with elders and their families. Her Huffington Post piece on the topic, excerpted below, suggests that yes, families — and many healthcare providers — are ready to have these important and necessary conversations. Are Families Ready […]

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Upcoming Quality Initiatives

Posted by Dr. El - March 1, 2016 - Business Strategies, Communication, McKnight's Long-Term Care News

Here’s my latest article on McKnight’s Long-Term Care News: Upcoming Quality Initiatives Last week I was speaking about the needs of younger residents at the North Carolina Health Care Facilities Association convention and had the opportunity to hear a presentation by David Gifford, MD, MPH, Senior Vice President of Quality and Regulatory Affairs of the […]

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‘Just a picture of her butt’ — an analysis

Posted by Dr. El - February 16, 2016 - Business Strategies, Communication, Customer service, McKnight's Long-Term Care News, Resident care, Technology

Here’s my latest article on McKnight’s Long-Term Care News:  ‘Just a picture of her butt’ — an analysis In “A potential lawsuit in every worker’s pockets?”, McKnight’s Editorial Director John O’Connor describes two of many recent incidents of long-term care workers using their cell phones to record residents in embarrassing situations and post the photo […]

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Growing Good

Posted by Dr. El - January 6, 2016 - Business Strategies, Communication, For Staff, McKnight's Long-Term Care News, Motivating staff, Psychology Research Translated, Something Good About Nursing Homes

Here’s my latest article on McKnight’s Long-Term Care News: Growing Good Woohoo! My first column of 2016. Which was started during a bout of insomnia in the last week of 2015. What did I do when sleep failed me? What electronics-addicted individuals often do in the middle of the night. I grabbed my computer, caught […]

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Planning for the Holidays

Posted by Dr. El - November 20, 2015 - Communication, Engaging with families, For Families, Tips for gifts, visits, Videos

With the start of the holiday season, it’s time for this perennial post from Dr. El:   ‘Twas the Week Before Christmas… And 83-year old Albertha assured me her family was planning to take her home for the holidays. “Have you talked to them about it? Have they called the social worker to arrange a […]

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The importance of hearing aids

Posted by Dr. El - October 8, 2015 - Communication, Customer service, Resident care

New York Times writer Jane Brody recently penned two excellent columns on the value of hearing aids and the obstacles to obtaining them. (The links to these articles are below.) The articles led me to reflect on my experience with hearing aids as a psychologist in long-term care. I’ve noticed additional obstacles to hearing aid […]

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Behavioral health care — not drugs — for dementia

Posted by Dr. El - September 30, 2015 - Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Communication, McKnight's Long-Term Care News, Medication issues, Motivating staff, Psychology Research Translated, Role of psychologists, Something Good About Nursing Homes

Here’s my latest article on McKnight’s Long-Term Care News: Behavioral health care — not drugs — for dementia Antipsychotic medications have proved ineffective at reducing the symptoms associated with dementia. They also have serious side effects in older adults, including restlessness, dizziness, higher likelihood of falls and other problems that can contribute to an increased […]

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