Category: Communication

Opening the door for ombudsmen

Posted by Dr. El - May 10, 2017 - Business Strategies, Communication, McKnight's Long-Term Care News, Resident/Family councils
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Here’s my latest article on McKnight’s Long-Term Care News: Opening the door for ombudsmen Last week during a talk at the Pennsylvania Department of Aging 2017 Ombudsman Conference, audience members told me that they’re having difficulty speaking to administrators and other senior staff when they visit the facilities. In fact, some people reported that the […]

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On power, teamwork and communication

Posted by Dr. El - April 13, 2017 - Business Strategies, Communication, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: On power, teamwork and communication Having enough of it at work, I tend to avoid drama in my entertainment choices unless it involves aliens or post-apocalyptic nonsense. My family and I are currently enjoying the creative spectacle of Project Runway “Teams” version from a few seasons […]

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Correcting long-term care’s image problem

Posted by Dr. El - February 15, 2017 - Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Communication, Customer service, McKnight's Long-Term Care News, Resident education/Support groups, Role of psychologists, Transitions in care

Here’s my latest article on McKnight’s Long-Term Care News: Correcting long-term care’s image problem Long-term care has an image problem. For a variety of reasons, we aren’t associated with good times. There are things we can do to turn this around, though, starting with the perceptions of our residents. Most people who come to live […]

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Enhancing the value of LTC by making family visits more rewarding

Posted by Dr. El - December 22, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Tips for gifts, visits

Here’s my latest article on McKnight’s Long-Term Care News: Enhancing the value of LTC by making family visits more rewarding In his Dec. 6 McKnight’s Senior Living column, Editorial Director John O’Connor reported on a senior living center in Jiangsu province in China that offers cash rewards to people who visit their loved ones. Ten […]

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6 steps to manage post-election reactions in LTC

Posted by Dr. El - November 22, 2016 - Communication, McKnight's Long-Term Care News, Personal Reflections, Resident education/Support groups, Stress/Crisis management

Here’s my latest article on McKnight’s Long-Term Care News: 6 steps to manage post-election reactions in LTC The 2016 presidential election has revealed a deep rift in our country, and quite possibly in our long-term care facilities as well. While some employees and residents are pleased about the election results, it’s likely that others in […]

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Suicide prevention in older adults

Posted by Dr. El - November 10, 2016 - Communication, Depression/Mental illness/Substance Abuse, McKnight's Long-Term Care News, Resident care, Role of psychologists, Stress/Crisis management

Here’s my latest article on McKnight’s Long-Term Care News: Suicide prevention in older adults In preparing for a webinar on suicide prevention, I came across startling statistics about suicide rates among older adults. Despite the concern we often hear about teen suicide, the rate for elders is even higher. While older adults make up 12% […]

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3 surprising reasons to strengthen your resident council

Posted by Dr. El - October 11, 2016 - Business Strategies, Communication, Customer service, McKnight's Long-Term Care News, Resident/Family councils

Here’s my latest article on McKnight’s Long-Term Care News: 3 surprising reasons to strengthen your resident council When it comes to resident councils, it’s often thought that an active resident council might seem good in theory, but that it’s offset by the amount of staff time required to devote to the process and concern that […]

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Wisdom from elders

Posted by Dr. El - August 16, 2016 - Communication, Inspiration, McKnight's Long-Term Care News, Personal Reflections, Something Good About Nursing Homes

Here’s my latest article on McKnight’s Long-Term Care News: Wisdom from elders I’ve learned a lot from listening to residents over the years, but it’s rare that I request specific advice. This month, I decided to change that. In private conversations, I told residents that I was writing an article on advice from elders about […]

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Racism and LTC

Posted by Dr. El - July 19, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: Racism and LTC A friend of mine called me this week, upset about the racial tension making headlines in the news. We discussed what we could do as individuals to improve the situation. “I called a friend of mine of a different race,” she said. “I […]

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Super-utilizers: LTC has them too

Posted by Dr. El - July 7, 2016 - Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Communication, McKnight's Long-Term Care News, Resident care

Here’s my latest article on McKnight’s Long-Term Care News: Super-utilizers: LTC has them too I was flying home after visiting some family elders last week (a story itself perhaps for another time) when I happened upon a Kaiser Health News article about “super-utilizers” of emergency room services. Research on Medi-Cal, California’s state health insurance for […]

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