Category: Business Strategies

Enhancing the value of LTC by making family visits more rewarding

Posted by Dr. El - December 22, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Tips for gifts, visits

Here’s my latest article on McKnight’s Long-Term Care News: Enhancing the value of LTC by making family visits more rewarding In his Dec. 6 McKnight’s Senior Living column, Editorial Director John O’Connor reported on a senior living center in Jiangsu province in China that offers cash rewards to people who visit their loved ones. Ten […]

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Free Gift! Holiday Savings! New LTC resources from some of the best

Posted by Dr. El - December 7, 2016 - Books/media of note, Bullying/Senior bullying, Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Customer service, Dementia, Engaging with families, McKnight's Long-Term Care News https://www.amazon.com/Savvy-Residents-Guide-Everything-Nursing-ebook/dp/B009Q38X8I/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1480881355&sr=1-1

The Savvy Resident’s Guide can help set reasonable expectations for your new residents and families, leading them to view their stays in a more favorable light. To see how, download a FREE Kindle version between December 7-9th and take advantage of Holidays Savings of 20% off bulk orders of 25 or more copies through Friday, December […]

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Playing the LTC lottery

Posted by Dr. El - October 27, 2016 - Business Strategies, For Fun, Inspiration, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: Playing the LTC lottery After reading a recent New York Times Opinion piece about the uses of lotteries to solve social problems, I began contemplating their potential application to long-term care. According to “For Better Citizenship, Scratch and Win,” lotteries have been used to encourage voting, […]

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3 surprising reasons to strengthen your resident council

Posted by Dr. El - October 11, 2016 - Business Strategies, Communication, Customer service, McKnight's Long-Term Care News, Resident/Family councils

Here’s my latest article on McKnight’s Long-Term Care News: 3 surprising reasons to strengthen your resident council When it comes to resident councils, it’s often thought that an active resident council might seem good in theory, but that it’s offset by the amount of staff time required to devote to the process and concern that […]

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4 ways to find out why your aides are leaving

Posted by Dr. El - September 28, 2016 - Books/media of note, Business Strategies, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: 4 ways to find out why your aides are leaving Once, when I worked for a managed care company, I rode down a packed elevator with the CEO, who commented drily on the crowd, saying, “It must be 5:01.” What I thought, but did not say, […]

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To reduce staff turnover, lead with LTC strengths

Posted by Dr. El - September 16, 2016 - Business Strategies, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: To reduce staff turnover, lead with LTC strengths When I spoke about the challenges of staff turnover at the Louisiana Nursing Home Association convention last week, I asked the group, “If you were able to bring in the same salary you were currently making, would you […]

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Racism and LTC

Posted by Dr. El - July 19, 2016 - Business Strategies, Communication, Customer service, Engaging with families, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: Racism and LTC A friend of mine called me this week, upset about the racial tension making headlines in the news. We discussed what we could do as individuals to improve the situation. “I called a friend of mine of a different race,” she said. “I […]

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NYTimes: Too Old for Sex? Not at This Nursing Home

Posted by Dr. El - July 14, 2016 - Books/media of note, Business Strategies, Customer service, Resident education/Support groups, Something Good About Nursing Homes

Food for thought in this New York Times article: Too Old for Sex? Not at This Nursing Home By WINNIE HU JULY 12, 2016 When Audrey Davison met someone special at her nursing home, she wanted to love her man. Her nurses and aides at the Hebrew Home at Riverdale did not try to stop […]

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Super-utilizers: LTC has them too

Posted by Dr. El - July 7, 2016 - Business Strategies, Common Nursing Home Problems and How Psychologists Can Solve Them, Communication, McKnight's Long-Term Care News, Resident care

Here’s my latest article on McKnight’s Long-Term Care News: Super-utilizers: LTC has them too I was flying home after visiting some family elders last week (a story itself perhaps for another time) when I happened upon a Kaiser Health News article about “super-utilizers” of emergency room services. Research on Medi-Cal, California’s state health insurance for […]

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Creating a dialysis-friendly facility

Posted by Dr. El - May 10, 2016 - Business Strategies, Customer service, McKnight's Long-Term Care News, Resident care

Here’s my latest article on McKnight’s Long-Term Care News: Creating a dialysis-friendly facility Studies show there will be an increasing number of people on dialysis in the coming years. It’s likely many of them will be in long-term care. There is much that can be done to improve the quality of life for these individuals […]

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