Category: Business Strategies

Home, small home

Posted by Dr. El - November 22, 2017 - Business Strategies, Customer service, McKnight's Long-Term Care News, Motivating staff, Resident care, Something Good About Nursing Homes
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Here’s my latest article on McKnight’s Long-Term Care News: Home, small home In 2014, I wrote, “I finally visit a Green House (and it blows my mind).” The Green House is designed with a spacious common area, private bedrooms and showers, unobtrusive medical items and universal workers practicing person-centered care. The model shows that it’s […]

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Interview with the Commissioner of the NYC Dept of Aging (Silo-Busting)

Posted by Dr. El - November 9, 2017 - Business Strategies, Communication, McKnight's Long-Term Care News, Resident education/Support groups, Transitions in care
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Here’s my latest article on McKnight’s Long-Term Care News: Silo-busting Ideas from an interview with Dr. Donna Corrado, Commissioner of the New York City Department for the Aging Within long-term care, overcoming the problems caused by silos can lead to better care coordination, increased interdepartmental cooperation and reduced work redundancy. My 1-on-1 interview with Donna […]

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Readmission prevention: The role of post-acute providers

Posted by Dr. El - October 25, 2017 - Business Strategies, Customer service, McKnight's Long-Term Care News, Transitions in care

Here’s my latest article on McKnight’s Long-Term Care News: Readmission prevention: The role of post-acute providers Long-term care providers have an opportunity to thrive with value-based care, escape cynicism and join the growing wave successful at avoiding readmissions. Last week, I was part of a panel discussing readmission prevention at the National Readmission Prevention Collaborative’s […]

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Disaster communication: A tale of two mothers-in-law

Posted by Dr. El - September 28, 2017 - Anecdotes, Business Strategies, Communication, Customer service, McKnight's Long-Term Care News, Resident care, Stress/Crisis management

Here’s my latest article on McKnight’s Long-Term Care News: Disaster communication: A tale of two mothers-in-law Both of my mothers-in-law live in long-term care communities in Florida. (I’ll keep the backstory about having two MILs a mystery.) One MIL lives in a place that was excellent about how they communicated with family members before, during […]

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You and your staff are very different: Use it to your advantage

Posted by Dr. El - September 13, 2017 - Business Strategies, Communication, McKnight's Long-Term Care News, Motivating staff

Here’s my latest article on McKnight’s Long-Term Care News: You and your staff are very different: Use it to your advantage I often speak with healthcare groups, giving psychological insights about a variety of issues within long-term care. Sometimes I address a C-suite audience; other times I train direct care staff. I noticed during the […]

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ElderTech: Ideas from a tech exhibit

Posted by Dr. El - July 18, 2017 - Business Strategies, McKnight's Long-Term Care News, Technology

Here’s my latest article on McKnight’s Long-Term Care News: ElderTech: Ideas from a tech exhibit I was at the nursing station the other day when some unusual cracking noises caused me to look up from my documentation. A very old, petite lady was sitting in her wheelchair popping bubble wrap. She wore th e same […]

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Why (culture) change is so hard and what to do about it

Posted by Dr. El - July 6, 2017 - Business Strategies, Customer service, McKnight's Long-Term Care News, Motivating staff, Resident care

Here’s my latest article on McKnight’s Long-Term Care News: Why (culture) change is so hard and what to do about it The team huddled around the nursing station talking in panicked whispers after the management meeting ended. “How do they expect us to do that?” a young nurse wondered. “Yeah,” an aide replied, “we’re stretched […]

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Promote your connections

Posted by Dr. El - June 22, 2017 - Business Strategies, Communication, Engaging with families, Inspiration, McKnight's Long-Term Care News, Something Good About Nursing Homes

Here’s my latest article on McKnight’s Long-Term Care News: Promote your connections  One of the things that most brightens my workday is when I see long-term care residents hanging out together. In particular, I’ve noticed two ladies who attend activities in tandem wearing dresses with hats and costume jewelry, a threesome of confused residents who […]

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The violent workplace

Posted by Dr. El - May 25, 2017 - Business Strategies, McKnight's Long-Term Care News, Stress/Crisis management

Here’s my latest article on McKnight’s Long-Term Care News: The violent workplace Last week a nurse, aide and police chief were killed at an Ohio nursing home, along with the gunman, who died of a self-inflicted gunshot wound. While it’s impossible to prevent all tragic events, especially those involving an armed assailant entering the building […]

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Opening the door for ombudsmen

Posted by Dr. El - May 10, 2017 - Business Strategies, Communication, McKnight's Long-Term Care News, Resident/Family councils

Here’s my latest article on McKnight’s Long-Term Care News: Opening the door for ombudsmen Last week during a talk at the Pennsylvania Department of Aging 2017 Ombudsman Conference, audience members told me that they’re having difficulty speaking to administrators and other senior staff when they visit the facilities. In fact, some people reported that the […]

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